San Francisco, CA. Motostrano, San Francisco's premiere e-bike shop with two locations servicing the greater Bay Area, today said it has launched a pilot Mobile E-Bike Repair & Service program under its Ebikelane brand and urban e-bike store based in San Francisco and Redwood City California.
"Building on the vast experience and knowledge in servicing electric bikes we've gained over the past 8 years working with them, "Ebikelane Mobile" is now offering remote e-bike repair, service and bike-building services for e-bike owners and manufacturers around the Bay Area as an add-on service to our existing brick-and-mortar operations", said Joe Witherspoon Motostrano founder and President. "The need is already there and we think we are better positioned than any business to offer this mobile service."
With an email, phone call or text to 415-580-1452, customers can arrange repair and tune-up appointments at their home or office. The service allows e-bike owners to have their e-bike serviced at their home or office, avoiding the headache of bringing an out-of-service e-bike to the bike shop.
"Many e-bike owners are actually ditching their cars and replacing them with e-bikes entirely, which means getting to either of our stores for service or repair can be a pain in and of itself," said Witherspoon. "Additionally, once they make the switch, they don't want to go back and often need their bikes fixed asap just to keep getting around."
The mobile repair service is also being offered to e-bike manufacturers who are selling direct to customers or don't have a strong dealer network in the area. The company has already signed on two manufacturers to deliver the service, allowing them to service their customers directly when the need arises.
Ebikelane Mobile provides expert e-bike repair and building for the most important ebike brands on the market today and all the resident mechanics are certified to service the major brands of drive system: BOSCH, Yamaha, BIONX, Shimano, Bafang, Stromer, etc. Ebilelane Mobile will also offer e-bike specific products and replacement parts like batteries, chargers, tires and other accessories that are unique to the uses of e-bike riders and the brands they support.
"Over the years we've often had to service customers remotely and unofficially, so developing an official program for our own customers was inevitable," said John Tai Motostrano VP based in San Francisco. "Our service Map will start with San Francisco, Marin, San Mateo and Alameda Counties during the pilot program and branch out from there because we also understand the need to service customers outside of the main metros."
E-bike owners who don't have a good e-bike specific shop to go to can now call up EbikeLane Mobile and get the great service Motostrano/Ebikelane are known for in their home. Additionally, with the growth of online ordering of e-bikes, owners who bought their e-bikes online but need to have their bike's final assembly done by a mechanic no longer have to figure out how to get that giant e-bike box to a bike shop that may or may not have the full experience needed to build the e-bike in the first place. Ebikelane will also recycle the bike box.
"This is a win for the consumer and also the e-bike industry who's looking for a way to expand the e-bike market to a bike industry who so far has been resistant to adopt e-bikes and a consumer base who wants to know they will be taken care of," said Witherspoon. "In fact, traditional bike stores who don't know how to work on e-bikes can use our service as a sales tool. E-bikes are in high demand and there's hundreds of brands and models. It's our job to stay on top of them and ensure they keep on buzzing."
Motostrano is a privately owned company based in Redwood City and San Francisco started in 2002. www.motostrano.com